View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001164 | K18X001.00 SKB SWAN | SW | public | 2021-03-05 18:59 | 2021-08-18 15:36 |
| Reporter | (ALTech) Wooshin Kang | Assigned To | (ALTech) Wooshin Kang | Due Date | 2021-03-12 19:56 |
| Priority | high | Severity | s2-severe | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0001164: [SWAN] I can hear noise when i change volume level. | ||||
| Description | I can hear pop-up noise when i change volume level. Please check it. Below link is ticket of SBK Jira. https://jira.skbroadband.com/browse/BTVSBOX-460 | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| User List |
(ALTech) Wooshin Kang , (SW) Sam Yang |
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Hi Wooshin, I made a simple check list before getting into the reproducing. Can you check it for me? the list is below. -------------------------------------------------------------------------------------------- Test Environment Check List [Checked] 1. Use Dvt1 board 2. Use FW version 45 and 47(if 45 fails) 3. On live-channel with non-stopping sound output like Home shopping / Music live channel [Questions to ask] 1. Is it only reproducible on specific shopping or Music live channel? 2. Does it happen on the all live-platforms as long as the live channel has the continuous sound output, regardless of the high(loud) or low(just like religious prog) pitch sound output ? |
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Hi Brent, below is my answer. 1. It is not related with contents. 2. i have attached movie you can hear noise at 17s. |
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Hi wooshin, Thanks for the video, I will update you with a reproducing result! |
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Hi wooshin, I finished the settings that I need for the reproducing. I will start reproducing soon in this morning and keep you updated ! Have a good day. |
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Hi Wooshin, Today, we noticed that there were noises from some part of the TS file. Since there was a higher priority case of testing new version of Eagle product on different TV, pls wait until early next week to report you the details of the Nosie problem. I will try find the obvious part of section from the video. Thank you! * I checked just now that I could hear the tuktuk sound section 13 min ~15min. will keep you updated! |
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Hi Brent, I suspect led function, It use many resource. Please check in terms of performance Thanks. |
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Hi Wooshin, I will report you the summery of the test in the evening! You can check it tomorrow. Plus, Sam got involved in this issue. Thank you! |
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Hi Wooshin, Last week, I mentioned that I found the part of the video that produces TukTuk sound, it turned out that it was the sound from the video itself, I put the part of the video as an attachment file for better understanding. I also replayed the video file you sent us for double check, it was recognizable that the Tuk Tuk sound was just simultaneously played in a coherent way you click the RCU button, which I have yet successfully reproduced as real. Can you help me get the exact part of the videos that produces that issue or logs? Thanks! |
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Hi Brent, I don't agree your opinion which video has noise itself because i can hear this noise randomly on various channels. If you need more dada, please inform me. Thanks. |
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Hi Wooshin, We agree with your opinion, Can you send me the same TS file you tested? I will send you a wechat message soon! Thank you! |
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Hi Wooshin, I tested the new live dump file from you today. I will send you a video file I recorded while testing just for a better understanding of each other. The summary about the video file I will send you is that unfortunately I still couldn't reproduce the issue. We will still look for where the issue is originated from. Tomorrow, I will test the issue under the situation that the setup box uses lots of resources. Thank you! |
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Hi Wooshin We want to send you a screenshot image file to look up. This is an image that shows the resource usages during testing for tuk-tuk sounds. Led seems to occupy a relatively small portion during the test according to the captured image. About the code, it is still the same as before. We will let you know as soon as we have a better idea to solve the issue. Thanks! |
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HI Wooshin, There is a way informed from Sam that you can try again after making sure that the LED function is turned off. Can you let us know after trying the method below? ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ make sure ledd daemon killed: C:\Sam\_ProgramFiles\platform-tools_r30.0.5-windows\platform-tools>adb root restarting adbd as root C:\Sam\_ProgramFiles\platform-tools_r30.0.5-windows\platform-tools>adb remount remount succeeded C:\Sam\_ProgramFiles\platform-tools_r30.0.5-windows\platform-tools>adb shell BFX-UA300:/ # ps -ef | grep ledd root 389 1 0 13:52:42 ? 00:00:00 ledd root 7176 7049 2 13:59:02 pts/0 00:00:00 grep ledd BFX-UA300:/ # mv /vendor/bin/ledd /vendor/bin/ledd_bk BFX-UA300:/ # killall ledd BFX-UA300:/ # ps -ef | grep ledd root 7482 7049 1 13:59:43 pts/0 00:00:00 grep ledd ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ Have a good day Wooshin, thanks! |
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Hi Choi, I am sorry for late response. I killed "ledd" process, but I can hear noise yet. Thanks. |
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HI Wooshin, Thanks for your testing, I will look for other approaches to solve the issue. Would you mind trying an experiment for me? It is for double-checking if the test on my side is right or not. Please, try playing the ts file on the live channel in the same environment like mine. If you can't hear the tuk-tuk sounds, I will try testing in another way. Below is the command I used to play ts file. ffmpeg -re -i BTV_000.ts -c copy -streamid 0:1597 -streamid 1:2597 -f mpegts udp://239.192.67.35:49220?pkt_size=1316 Thanks! |
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Actually, I have no time to do it. You can't hear noise in your side. Is it right..? |
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HI Wooshin, Yes. that's right, we can't hear the noise from our environment now. I will update this afternoon about this issue since the severity of this issue got higher on the SKB side. Thanks! |
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Hi everyone, I make a brief commnent here to remind everyone that this issue will be further discussed on SynaextJira(the issue will be created on 4/12). Thanks! |
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below link is Synaptics ticket link. https://synaextjira.atlassian.net/browse/SKBSBALT-133 |
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SPTEK applied patch for it. Please check also in your sied. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2021-03-05 18:59 | (ALTech) Wooshin Kang | New Issue | |
| 2021-03-05 18:59 | (ALTech) Wooshin Kang | Status | new => assigned |
| 2021-03-05 18:59 | (ALTech) Wooshin Kang | Assigned To | => (SW) Jacky Chiang |
| 2021-03-05 19:00 | (ALTech) Wooshin Kang | Description Updated | |
| 2021-03-06 08:09 | (ALTech) Wooshin Kang | Description Updated | |
| 2021-03-08 09:56 | (SW) Jacky Chiang | Assigned To | (SW) Jacky Chiang => (SW) Brent Choi |
| 2021-03-09 09:16 |
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Note Added: 0006268 | |
| 2021-03-09 09:52 | (ALTech) Wooshin Kang | File Added: KakaoTalk_Video_2021-03-09-10-51-25.mp4 | |
| 2021-03-09 09:52 | (ALTech) Wooshin Kang | Note Added: 0006269 | |
| 2021-03-09 10:25 |
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Note Added: 0006270 | |
| 2021-03-09 10:26 |
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Note Edited: 0006270 | |
| 2021-03-10 10:12 |
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Note Added: 0006275 | |
| 2021-03-12 16:01 |
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Note Added: 0006332 | |
| 2021-03-12 17:49 |
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Note Edited: 0006332 | |
| 2021-03-15 09:16 | (ALTech) Wooshin Kang | Note Added: 0006339 | |
| 2021-03-15 09:58 | (SW) Kerwin Chen | Issue Monitored: (SW) Sam Yang | |
| 2021-03-15 17:02 |
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Note Added: 0006352 | |
| 2021-03-16 01:55 |
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File Added: 20210315_143351.mp4 | |
| 2021-03-16 01:55 |
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File Added: 20210315_143324.mp4 | |
| 2021-03-16 01:55 |
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Note Added: 0006386 | |
| 2021-03-17 08:44 | (ALTech) Wooshin Kang | Note Added: 0006411 | |
| 2021-03-17 09:33 |
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Note Added: 0006416 | |
| 2021-03-17 13:59 |
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Note Edited: 0006416 | |
| 2021-03-17 14:00 |
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Note Edited: 0006386 | |
| 2021-03-22 19:21 |
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Note Added: 0006479 | |
| 2021-03-23 14:23 |
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File Added: LED_top.jpg | |
| 2021-03-23 14:23 |
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Note Added: 0006486 | |
| 2021-03-25 08:44 |
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Note Added: 0006502 | |
| 2021-03-29 16:55 | (ALTech) Wooshin Kang | Note Added: 0006516 | |
| 2021-03-30 11:56 |
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Note Added: 0006524 | |
| 2021-04-02 10:43 | (ALTech) Wooshin Kang | Note Added: 0006557 | |
| 2021-04-02 10:43 | (ALTech) Wooshin Kang | Issue Monitored: (ALTech) Wooshin Kang | |
| 2021-04-07 09:09 |
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Note Added: 0006596 | |
| 2021-04-08 09:26 | (ALTech) SY Yoon | Issue Monitored: (ALTech) Younkwang Jung | |
| 2021-04-08 09:26 | (ALTech) SY Yoon | Issue End Monitor: (ALTech) Younkwang Jung | |
| 2021-04-12 10:08 |
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Note Added: 0006660 | |
| 2021-04-13 08:59 | (ALTech) Wooshin Kang | Note Added: 0006673 | |
| 2021-04-19 09:05 | (ALTech) Wooshin Kang | Note Added: 0006750 | |
| 2021-04-19 10:58 | (SW) Jacky Chiang | Assigned To | (SW) Brent Choi => (ALTech) Wooshin Kang |
| 2021-04-19 10:58 | (SW) Jacky Chiang | Status | assigned => resolved |
| 2021-04-19 10:58 | (SW) Jacky Chiang | Resolution | open => fixed |
| 2021-08-18 15:36 | (ALTech) Wooshin Kang | Status | resolved => closed |
